I am Christopher Welker
Name: Christopher Welker
Profile: IT Director & Operations Leader
Email: contact@chriswelker.net
LinkedIn: www.linkedin.com/in/cwelker
Skills
About me
I am an IT Director and operations leader with 20+ years of progressive experience building, scaling, and running technology teams in enterprise environments. I specialize in elevating IT organizations from reactive support to proactive, process-driven service partners that enable the business to move faster and more securely.
I hold CISSP and PMP credentials — combining deep security expertise with structured program management. My background spans IT operations, information security governance, infrastructure planning, onboarding and offboarding automation, vendor management, and team development.
I have a proven track record of scaling teams, unifying multi-site operations, and driving measurable operational improvements — including growing a team from 3 to 13 people while maintaining quality, and designing audit-ready onboarding and offboarding workflows across multiple sites. I also hold an M.A. in Leadership with a Leadership Development emphasis, because building great teams is as important to me as building great systems.
Resume
Summary
Christopher P. Welker
Results-driven IT Director with 20+ years of progressive leadership across IT operations, infrastructure, security governance, and team development. CISSP and PMP certified. Proven track record of scaling teams, unifying multi-site operations, and transforming reactive IT organizations into proactive, process-driven partners.
Education
Master of Arts | Leadership
2018 - 2021
Azusa Pacific University, Azusa, CA
Leadership Development emphasis — focused on character-driven, innovative leadership grounded in practical skills for navigating organizational change and developing high-performing teams.
Bachelor of Arts | Applied Studies
2011 - 2017
Azusa Pacific University, Azusa, CA
Organizational Leadership concentration — interdisciplinary program focused on applied, real-world leadership and management skills.
Certifications
- (ISC)² — Certified Information Systems Security Professional (CISSP)
- Project Management Institute — Project Management Professional (PMP)
- CompTIA A+ Certified Professional
- CompTIA Network+ Certified Professional
- ITIL v3 Foundations
- Microsoft Certified Technology Specialist
- Six Sigma Green Belt Professional
- Apple Certified Macintosh Technician
- HP Certified Technology Specialist
- Lego Serious Play — Certified Facilitator (CF-LSP)
Highlighted Professional Experience
California State Coordinator (Volunteer)
2025 - Present
Information Technology Disaster Resource Center (ITDRC), California
- Coordinate statewide IT disaster response operations with focus on Southern California.
- Manage resource allocation, site assessment, and physical asset deployment under high-pressure field conditions.
- Develop and maintain disaster recovery processes for critical field IT operations.
- Serve as primary ITDRC liaison across the state of California.
Operations Manager
2022 - 2025
Ingram Micro, Eastvale, California
Led IT operations for a growing enterprise technology services team, transforming a startup department into a structured, process-driven organization. Directly responsible for hiring, performance reviews, coaching, and team development across two sites.
- Scaled team from 3 to 13 members — designed hiring pipelines, onboarding frameworks, and development plans that expanded capacity without sacrificing quality.
- Designed and implemented standardized employee onboarding and offboarding workflows, creating audit-ready documentation for all access provisioning and deprovisioning across two sites.
- Established KPIs and OKRs that gave leadership real-time visibility into team health, workload, and SLA performance.
- Unified operations across two geographically separate sites, delivering consistent processes and support regardless of location.
- Managed vendor relationships and IT budget, using utilization data to right-size spend and align resources with business priorities.
Service Desk Delivery Supervisor
2018 - 2019
Calance, Buena Park, California
- Supervised 17 technicians across break-fix, IMAC, and project work streams for enterprise clients.
- Led transition from reactive ticket handling to a proactive, SLA-driven service model with defined workflows and automation.
- Spearheaded organization-wide identity and access management standards, improving compliance posture across all client environments.
Core Competencies
What I bring to the table
Team Leadership & Coaching
Build and develop high-performing IT teams through structured coaching, clear ownership areas, and individual development plans. Proven track record of scaling teams and developing senior contributors into player-coaches.
Security Governance
CISSP-certified security leader with hands-on experience implementing identity and access management, SSO, authentication standards, and compliance frameworks that protect organizations without slowing them down.
Service Delivery Optimization
Transform reactive IT organizations into proactive, process-driven service partners. Experience designing SLAs, helpdesk workflows, escalation paths, and automation frameworks that measurably improve response times and customer satisfaction.
Onboarding & Offboarding Automation
Design and implement automated, audit-ready employee onboarding and offboarding programs that work flawlessly across departments — reducing manual errors, ensuring access consistency, and meeting compliance requirements.
IT Project & Program Management
PMP-certified program manager with experience owning IT project roadmaps, managing cross-functional initiatives, and delivering complex technology deployments on time. Skilled at translating technical decisions into business outcomes for executive stakeholders.
Business Continuity & Disaster Recovery
Develop comprehensive disaster recovery plans and business continuity frameworks — including real-world field experience coordinating IT disaster response operations through the ITDRC. Skilled at building resilient systems and rapid-restoration protocols for critical operations.
Side Projects
Some things I've built for fun and learning
Contact
Please reach out if you have any questions, or would like to learn more about how I can help your organization.